Kudos for Great Customer Service

I can’t speak to Verdant, but Zen & Teavivre have always been excellent to me.

Very nice. I posted about it earlier, but Capital Tea Ltd has always given me excellent service. http://www.capitaltea.com/shop/home.php?cat=20
I once ordered just before a sale and they retroactively applied the sale to my purchase before I even knew the sale was happening.

Mandala and Whispering Pines. Every. Single. Time. And I have ordered from both. Lots and lots (and LOTS) of times.

I’ve had great experiences with TeaVivre who very patiently put up with me. The Persimmon Tree was also very helpful and courteous when helping me correct a mistake I made. I haven’t ordered from Jas-etea, but they answered a question very quickly. And Harney is also great to deal with.

Yunnan Sourcing has excellent customer service. When an item was accidentally left out of my package Scott shipped a replacement tea free of charge, not on my next order as some companies will want to do.

There are so many companies that I’ve had wonderful customer service from that … I’m afraid I’m going to end up missing someone with this list. I hope nobody feels slighted with it, it’s not my intention! Some of the first companies that come to mind when I think “excellent service” are:

Simple Loose Leaf
Butiki Teas
Teavivre
Verdant Tea

This is a very short list and not in any particular order and as I said, there are MANY companies from which I’ve received exemplary service. These are just the few that come to mind immediately when I think “excellent customer service.”

I’ve also had a few less than stellar experiences with tea companies, but I won’t list those here.

Stacy at Butiki Teas is super awesome at making suggestions, customizing orders, and generally being responsive if issues arise.

Mary at Teavivre has always been great. I too placed the same order twice and she cancelled the second order as soon as I asked. On another order, I had a problem with the payment system. She resolved that right away as well (and kindly gave me some rewards points for my trouble).

I recently had a very positive customer service experience with DavidsTea. I bought a Perfect Mug and it got messed up in the dishwasher despite supposedly being dishwasher-safe. They sent me a new one, along with some samples. It arrived within a week.

I also had a good experience with Brenden at Whispering Pines, though that order was a year ago. Sounds like he’s still awesome though!

Tao Tea Leaf.

I just had my parcel hand delivered to my house in order to ensure a timely delivery after a big sale.

I just had an amazing customer service experience. I know that I often rant and rave about Nina’s Paris tea (USA) but it is for good reason.

Nina’s Paris USA had a free shipping coupon for this weekend (Black Friday/Cyber Monday). I emailed Laurent at Nina’s and he said the coupon was only for the US but he then created a coupon for free shipping to Canada. So I went over the website to make an order. There were quite a few problems on the website as it was not set up to ship to Canada and there were also a few problems with some of the teas that were listed on sale. Laurent was so helpful via the live chat feature on the website. It took about an hour but we finally got everything sorted out, Laurent got the website to work properly and I was able to get all of the teas I wanted at the sale prices that were listed. He even offered to add some free samples to my order due to the problems I had.

I think especially on a busy internet shopping weekend like Black Friday, the prompt and awesome service I received was totally unexpected and absolutely appreciated!! This type of customer service has been consistent with all of my orders from Nina’s Paris-which have been many :)

www.ninasteastore.com

Breville. I have had awesome going beyond expected service from Breville. I had bought a refurbished variable temp kettle on Amazon which broke a couple months after the year warranty mark. They asked for a screen shot of my Amazon purchase to prove the date of purchase, stretched their allotted warranty time, paid for return shipping of the broken kettle and sent me a new one. I couldn’t have been happier. I then gave the new kettle to my sis as a gift and bought myself Breville’s glass version of the variable temp kettle.