See other notes for how much I hate to love this delicious tea.

In what I hope is the final chapter of the Harney Saga, I finally found the time to sit down and write yet another e-mail that will likely be left unanswered. Still no reply, despite it being over three weeks since my last-email (in which I was told that someone would contact me the next week to discuss my issues with their company). Still not surprised, but also still saddened. So, in keeping with my e-mail to them, I say this:

Non-US residents, don’t bother with this company. They have terrible policies regarding international processing, and they’ve made it very clear that they are not interested in improving their customer service. The tea is good, there is no doubt about that. However, in my opinion, it’s not worth supporting a company that doesn’t care about their international customers.

The part that really yanks my chain is that all of this could have been avoided, had they been honest. I had trouble finding where on the site it says that international processing can take up to a week, and in my case, it was over two weeks in processing when I finally canceled. If they had e-mailed to let me know there was a delay, or if the website had clearly stated that processing international orders can take over two weeks, I would have been disappointed, but I would have understood. But even so, there is no reason for “processing” alone to take over two weeks. Shipping, yes, I understand customs issues and such. But adding two weeks to the two-three week shipping time is ridiculous. And despite all of this, when my first e-mail was sent, it should have been replied to, and I should have received some answers without having to cancel my order. I still haven’t received any answers.

This company simply isn’t worth it to me. I’m dropping my rating because while the tea is good, that hassle I’ve had with the company has made it bitter to me.

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Formerly aisling of tea, now you can call me ele .

“You can forgive a murder, but never a mistake while preparing tea.” Chinese proverb

Labels? Here you go: Femme, Wife, Lesbian, Homemaker, Happy. Don’t forget tea fanatic!

New label as of May, 2015: Diabetic. I’m using tea to satisfy my sweet tooth cravings and keep me hydrated without hurting my system or messing with my blood sugar.

Ah, tea. My love for you is ever changing. At my last update, I was all about the rooibos and now I hardly drink it. I only occasionally had an oolong and now I have one just about every day. I’ve learned the art of resteeping and coldbrewing and kombucha. I have a lovely little tea pet named…well, I haven’t decided on a name for him yet. I also have five! live pets, a tabby cat named Rosabella Francis (Bella for short), a ginger cat named Orange Julius Pekoe (Pekoe), a white and grey cat named Earl Jean Grey (Earlie), a tuxedo cat (and the only boy in the house) Prince Erik Darien Darjeeling (JiJi) and a red foot tortoise named Da Hong Pao (Pao). So if you see me referring to my girls, I don’t have kids, just animals.

As for tea, I love oolongs, herbals, and black tea. Since I am no longer working, I no longer feel the constant need for a mate energy boost, though I do still reach for it from time to time. I also drink less matcha, though I do throw a spoonful or two in when I’m making smoothies. Most of my tea I drink coldbrewed, and since I discovered coldbrewed rooibos was giving me headaches, I’m drinking less and less of it. Straight pu-erh is not a thing I enjoy, but there are a few flavored blends I like. Greens are still too finicky for me to bother with hot, but they make great cold brews.

I am by no means a tea purist. I greatly enjoy flavored teas and I put stevia in all of my teas. It’s just how I do.

I think I’m going to name my tea pet Mr. Turtle. Even though he’s a tortoise.


Scarborough, ON



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