And so my weekend as a tea pimp comes to an end. My brother left with three big DavidsTea shopping bags full of tea, and about half of it came from my stash XD. It was a quick trip, but a good time was had by all and I just got the report that they made it over the border with no problems (we seriously thought he may have had more than the 4 kilo limit). We came up on Saturday and they left at 2 today (Monday). In that time, we visited six tea shops, four of them being Davids’.
Today we headed out to Davids, my local Davids. Once again we got stuck with one of the seasonal hires. We were told they were out of spearmint (which we spotted on the shelf a few minutes later), that the holiday Space Invader tin was $19.50 (we checked online, it’s $4.50), and that another DavidsTea location had the blue/dove grey tea for one set we wanted (the girl who ‘helped’ us called the other store and told us they had it. When we got to the other store, the person who talked to her said that they had said the only tea for one sets they had were the white and red new ones). So…suffice to say I was less than impressed. Kinda pissed off actually, since my brother was in from out of the country and the tea for one was for him. She was very pushy and he said she reminded him of the people who work at Teavana, if that’s any indication. If you’re going to work in a tea shop, please, know about teas and tea accessories?
I was dying for a cup of tea, so I ordered this one, mainly just to show my brother and his fiancee the awesomeness that is Glitter and Gold…so pretty! I forgot about it until it was cold and it was very tasty! I very much enjoyed this one. I hope they will too. The cinnamon is nice, but not overwhelming, and the black tea base is a treat. I recommend this one to everyone!
Edited to add: Spoke with DavidsTea and they were horrified. They managed to hunt down one of the tea for one sets, and they’re sending it to my brother. The mark of a good company isn’t that they never mess up, because no one is perfect. It’s how they handle the mess-ups and I have to say, DavidsTea has some of the best customer service I’ve ever seen.
Preparation
People who liked this
Comments
Abysmal! I HATE bad service. I’m sure if you posted something about this on the DT facebook page, they would find out what happened with this chic and somehow help you out, because they seem to take customer service pretty seriously. Just sayin’!
PS – She definitely thought you were talking about the perfect mug when you asked about the space invader tin. Not that this is an excuse.
Well, the tins were in with the new tea for one sets, but seriously? It’s just logic. I picked up the tin, asked how much it was, and she looked at the shelf and said 19.50. Erm…no? I mean, I had the tin in hand. If she didn’t know, she could have scanned it or asked. 19.50 for a tin simply doesn’t make sense, they never mark their prices up that high.
awful!! you should have challenged her on the spot :P
lol it was so completely not worth it. Blegh.
Just got the tea for one and 60g each of Chocolate Rocket and Black Walnut. All free, amazing company!
I was horrified when I read your original post, because I’ve always had such wonderful experiences at Davids! One (of the many) reasons I’ve strayed from Teavana is that it’s so off-putting to me how aggressive the salespeople are there. I know they have many sales-incentives for them, but it’s no excuse for how pushy (and sometimes rude) they are. I often feel like they assume I’m not an informed shopper and try to take advantage, and it infuriates me. I’m so happy to hear that they made such an unfortunate situation right!
They set it right amazingly fast. There was absolutely no sense of irritation on their part or disbelief, just an immediate apology and awesome packages sent to both me and my brother. I cannot say enough good things about DavidsTea!
Abysmal! I HATE bad service. I’m sure if you posted something about this on the DT facebook page, they would find out what happened with this chic and somehow help you out, because they seem to take customer service pretty seriously. Just sayin’!
PS – She definitely thought you were talking about the perfect mug when you asked about the space invader tin. Not that this is an excuse.
Well, the tins were in with the new tea for one sets, but seriously? It’s just logic. I picked up the tin, asked how much it was, and she looked at the shelf and said 19.50. Erm…no? I mean, I had the tin in hand. If she didn’t know, she could have scanned it or asked. 19.50 for a tin simply doesn’t make sense, they never mark their prices up that high.
awful!! you should have challenged her on the spot :P
lol it was so completely not worth it. Blegh.
Just got the tea for one and 60g each of Chocolate Rocket and Black Walnut. All free, amazing company!
I was horrified when I read your original post, because I’ve always had such wonderful experiences at Davids! One (of the many) reasons I’ve strayed from Teavana is that it’s so off-putting to me how aggressive the salespeople are there. I know they have many sales-incentives for them, but it’s no excuse for how pushy (and sometimes rude) they are. I often feel like they assume I’m not an informed shopper and try to take advantage, and it infuriates me. I’m so happy to hear that they made such an unfortunate situation right!
They set it right amazingly fast. There was absolutely no sense of irritation on their part or disbelief, just an immediate apology and awesome packages sent to both me and my brother. I cannot say enough good things about DavidsTea!