I was absolutely shocked to find my package from Inspired Leaf in the mailbox this afternoon. Today is Saturday, and I placed this order late on Thursday night. I expected it sometime early next week, but certainly not today. When I noticed the return address and saw that Inspired Leaf is in Bend, Oregon, my shock was lessened somewhat (as I live only a few hours away), but, it is still rather impressive to have my order in less than 48 hours.
I ordered from this company because their blends sounded intriguing and they offer sample sizes for just $3 per sample. Alright, that’s not the cheapest sample price out there, but I like the fact that I have the option of purchasing a sample rather than a full ounce or more.
As I’ve already mentioned, the turnaround time is very fast. While I do only live a few hours away from this company, so the order arrived incredibly fast, it is still impressive when a company can get the order in the mailbox within 12 hours of placing the order. I know a few other companies that can do that, and I’m equally as impressed with them.
They offer very fair shipping prices with several options – you can choose from first class, priority mail or UPS – and I chose priority mail because I wasn’t aware that they were in Bend … if I had known, I’d probably have chosen first class. But priority mail was only about 20 cents more than first class… and I didn’t pay EXTRA for “handling” charges. I paid what it cost to ship the envelope!
More impressive – at least to me – is the fact that the customer service here is very good. I had a problem with the first paypal transaction (and let me say this wasn’t a problem concerning Inspired Leaf but Paypal), and I contacted them about it, and I heard back from them within a very short time frame. I’m not sure how long it was, because I was away from my computer for a bit, but, within a couple of hours at most. They were very friendly in the email, and they were able to offer a quick and easy solution to the problem. The second transaction went through with ease. Also in the same vein of customer service, enclosed with the teas was my invoice, and the owner – Cindi – scrawled a handwritten note on it. A small thing… but as I’ve said before, small things add up to a whole lot when it comes to where I choose to spend my tea dollars.
I am about to enjoy my first cup of tea from this company, so I haven’t yet tasted the tea… but that’s next. Watch for my tasting notes!
Is this a company I’d buy from again? Absolutely! I’m a fan!