Having previously received samples from Fusion Tea Room, I wanted a full order of one that was not yet on the website. I emailed and got a quick reply that I could order it from Amazon as it would not be on the website until the end of the month. Within minutes I received a second email saying to hold on and they would create a link for me. Shortly after another email arrived with the link. I placed the order the next morning (Friday) before leaving for work. When I got home there was a confirmation the order had already shipped. It contained a tracking link. My package arrived Monday! Ok the fast shipping is kudos to USPS but the quick order fulfillment is all Fusion’s. The package, in addition to the packing slip and the tea I ordered, had a thank you card and a complimentary sample tea. These are very good quality teas and herbals at a fair price. All my dealings were handled in a professional and friendly manner.