This was my very first purchase from Ali Express. The tea itself is very nice. My only complaint is that the product description said 150 grams, when in fact it contains 10 packets of 7.5 grams, so that is 75 grams. I filed a dispute. The price was still good, but the vendor (Gaineng Chen) should say the correct weight. The deal is only half as good as it seemed…
Fortunately, the tea is quite good. I used a whole packet for about 20 ounces, and it is fragrant and silken in texture. I have had two good infusions and am looking forward to a third.
Update: here’s my correspondence with the vendor:
The vendor’s message:
Hi, friend. I think you do not understand, each bag is 8g, and total 10 bags are 80g, the gift box is 70g, so the total weight is 150g.
Just as the discription.
You know, this product is 0 profit. But if you like the tea and will give me 5 star feedback, I am willing to refund $1 money to you.
Thanks for your understanding.
I do understand. When I buy 150 grams of tea from anyone else, I receive 150 grams of tea. Tea is sold not by the weight of its packaging but by the weight of the tea. So your description is false advertising. I will not give you a positive feedback for this reason. The tea is good, but you should tell the truth about what consumers will receive when they order 150 grams of tea. I have never heard of sending half the amount of tea because of the weight of the packaging. It’s just a lie.
Needless to say, I’ll not be purchasing from this vendor again. How ridiculous. It’s not even a matter of the money. There is a principle involved here.
new update: good news—the issue has now been resolved:
Ok, friend. Thanks for your good advice. I have changed the description for this problem.
How about this case. You said I have sent you half of the tea, so I am willing to refund you $2.5.
Yes, that is entirely acceptable. Thank you for changing the description. Truth in advertising!