I enjoyed an excellent serving of iced Tazo Passion courtesy of Starbucks. Unfortunately, I had first to wrangle with the minion (a barista) of a mastermind (Howard Schultz). Unbelievably enough, I was denied yet again my free refill (on a Frappuccino) by an employee ignorant of her very own company’s policy. She was very insistent that ONLY if I started with an iced coffee could I have a refill, and then it would have to be coffee, not tea. Since I am the refill maven (as documented here at Steepster), who has consumed dozens of free cups over the course of the past year, I asked her whether the policy had changed. She said “no,” it had always been the same policy since she started working there and that she had worked there longer than any of her colleagues. Her smug certainty prompted me upon my departure to call Sbucks customer service to find out what was going on. In fact, I was right and the barista was wrong, so I turned around and went back into the store and handed my cellphone to her so that she could be disabused of her false beliefs about the refill program. It’s really too bad that such a generous refill policy is severely marred by the poor training of baristas. This must be the tenth time that I have had to argue about the company’s very own policy (explicitly detailed on their website)! It really compromises the overall experience to be treated as a lowlife criminal shoplifter by poorly trained/ignorant baristas.
End of rant.
The Passion was quite tasty—not sure, though, whether it was really worth that ordeal! I did enjoy the tangy red infusion while walking a couple of miles to run some errands in the very nice walking weather we had today—in the 60s (not 40s, thank goodness!).