I’ve only shopped at Teavana once and let me tell you, it wasn’t a great experience. Since it was my first time shopping at Teavana, I didn’t know how things worked. The shop is rather small and there is typically only one employee at a time working at the register. The lady that attended us at this Teavana was impatient and pushy. When I told her that I was new to tea shopping at Teavana, she explained thing in a hasty way as if we were wasting her time when there was no one in line and the store being empty. I had to ask her to give me 2 ounces of the 2 teas that I was purchasing because she wanted to sell us 1 pound of each one.
On another note, their free samples are decieving. They are free but they are a mix or 2 teas. So if you were to ask to purchase some of the tea up for sample, they pull out TWO of their giant containers. It can be confusing and the purchase is twice as expensive. It’s a very smart thing on their hand, but something that they should tell their possible customers.
The bottom line: The service that I have recieved at this Teavana was poor and the setup of their shop makes it very difficult to see what they have to buy. (Even though all Teavana shops have that layout)
This is one of the few Lupicia stores here in the U.S and the customer service I’ve received has been outstanding. Though they can at times give you the impressing that they are watching everything that you are doing, the employees are knowledgable in both where the teas you are looking for are located and are great at reccomending teas. Upon purchasing your tea at this store, they give you a sample, either loose leaf tea or teabag, and an issue of their monthly magazine.
The bottom line is that this store provides excellent service and a great selection of tea.