Twinings Security Breach

In case you missed it:
November 2, 2012

To our valued customers:

We are writing to inform you of a recent security breach on our US website, We have been notified that some personal information (name, email address, physical address, date of birth, and gender), typically submitted when subscribing to our Tea-Mails or promotions, may have been compromised by a third party.

Please rest assured that NO financial information of any kind has been compromised, and this information continues to be protected under the strictest security measures. And while we expect only a small portion of our Tea-Mail subscriber database has been affected by this breach, we feel it is important to notify everyone. Again, we want to assure you that any credit card information, passwords, or other financial information submitted to was
not breached.

We are greatly dismayed by this incident and are taking all the necessary steps to ensure the security of our customers’ personal information. Both affected Tea-Mail subscribers and subscribers whose information has not been compromised will benefit from the enhanced security we are putting in place as a result of this breach. Please remember that Twinings will never ask you for personal or financial information in an email. Please exercise caution if you receive any emails that ask you for personal information or direct you to a website where you are asked to provide personal information.

We sincerely apologize for any inconvenience this has caused. We take the security of our website and our customers’ information very seriously, and we will do everything in our power to make sure that an event like this does not happen again.

Thank you for your patience and understanding during this time. If you have any questions, please do not hesitate to contact our Consumer Service department at (800) 803-6695 or [email protected]. And thank you, as always, for your loyalty to Twinings®.


Dan Martin
President, Twinings North America, Inc.

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