Extremely friendly always willing to sample. Rustic farm environment with a surprising list of quality teas. If you like oolongs this is the place to go. I buy the Nepal Mountain FTPGOP1 as a daily drinker much like a good Darjeeling with a light muscatelly finish and an amazing price.
Some quality products but most are heavily flavored with what feels to me like artificial/chemical like products. Staff are always friendly and locations are open bright and inviting.
Lots of tea selection of mostly mainstream varieties. I only really care for a few blends but the baking is tasty and well priced for an event or meeting.
Teas are top notch though prices can be high. Wish prices were by weight with optional bags but I understand the tin/refill model. Most teas are fairly true and avoid the chemical odors I find in products from other companies. Location is nice and most staff are knowledgeable especially the veteran employees. The tasting events are fun and have some inspirational ideas. Exceptional chocolate products.
Pros – Quality products, good packaging, trained staff and excellent selection
Cons – Can be costly, lots of spa stuff which I mostly bypass.