They are overpriced and cramped, the food is decent but not special. The kitschy decor is cute but I wouldn’t recommended it.
Prices for afternoon tea is on the high side but they bring a LOT of food and all of it pretty good. The tea is good as well. If you are traveling with a man (or are one yourself) and can stand the very flouffy decor, they do offer a regular menu. We went for breakfast. I had the full tea and he had bangers & mash with bacon on the side. The staff is very nice. Our waitress told me that they blend some of their teas and sone they buy blended. They do bring a large teapot with a large infuser basket full of loose tea. There is a timer on the table and while she made a suggestion for time on my choice of Nilgiri, the steep time is ultimately up to you. Which can help prevent bitter tea or give you no one to blame but yourself if you get it bitter. :)
Fun place to go for an English style Tea Time (aka brunch/lunch of small bites and tea in bone china). The decor is VERY Victorian/teddy bear/lace/roses. You will be offered a tiara if it is your Birthday or a special occasion. Their teas are nice, the staff is friendly, the prices are high.