I was in this store browsing the displays for almost ten minutes and I was never approached by an employee even though there were only a couple other shoppers in the store. When I got to the counter after browsing, I had to interrupt the two chatting staff to order my tea. The (expensive) tea I bought wasn’t to my taste, and I don’t think I’ll be going back. Pity, as they have some gorgeous metal and glassware for sale.
Much calmer than the Polo Park location – if you want to browse, I’d definitely come to Grant Park. Staff weren’t totally sure of all of their products’ ingredients for allergy concerns, though, so make sure to review the “tea menu” at the front and the actual canisters to check.