I was very excited to try this, so I was very disappointed at first sip. I find this tea, when plain, completely undrinkable. Adding some sugar helped a bit, but there is still too much of something (I think maybe cardamom?). Adding milk really tempered the punch and now it’s actually quite nice! It’s not the most chocolatey tea I’ve ever had, but it is a nice chai, overall. I look forward to trying this iced, too.