Every time I have been to Cuppa T, the staff has been very knowledgable and helpful. There are sometimes not a large amount of teas, but there always is a variety. There are also tea accessories, although they can be a bit on the expensive side. You have to purchase in a minimum of 50g though. They do have a frequent flyer card where you get 50g free after buying 500g. I am often given free tea there, if the tea appears to be broken or of lesser quality, or if there is only a little bit of tea left, they give it to you for free.