When purchasing teaware from BTTC, proceed with caution. Get all the information you can, including return policy, before making the purchase.
This is both a review of the teapot and my experience with the vendor.
Ah. So, I had been looking for 2 years for a teapot when one finally caught my eye. This one was it. I had recently passed a brutal Calculus 3 six-week summer session and decided to reward myself with my first ever teapot purchase.
First the pot. I received a beautiful matte black clay teapot, not nearly as striking as the blue metallic finish pictured. It feels great in my hand, is a good thickness for high mountain oolongs (as in it won’t cook them or release heat too quickly) and rarely leaks when the hole in the lid is covered. Even when filled full with water, as the lid is placed no liquid comes out the top. The pot has an internal filter that allows for a 7-second pour both with only liquid and with expanded leaf. The pour cuts off instantly with no drips as soon as the pot is tipped back. The hand-pressed detail on the sides is amazing. The artist’s name is carved into the bottom along with the year of crafting.
Which was awesome and all except I ordered the blue teapot pictured. There was no information nor were there pictures on the page that alluded to different colors being available, nor a drop-down menu where I could pick a color. After receiving the wrong color teapot, I contacted the vendor. I will say the vendor’s response had scammy language and I decided not to follow up as it’s not worth dealing with people like that. Maybe he thought I was trying to swindle him and got defensive. I don’t know. I also had to deal with three different email addresses in my correspondences. Consistency is appreciated as a customer. Three email addresses is excessive.
The teapot itself is very well made and perfect for my desires. BTTC needs improvement in customer relations. I will continue to drink, enjoy and review the tea I ordered while remaining impartial and have some good sessions with this teapot.
Edit: I hemmed and hawed for a few weeks about writing this and still managed to make it sound a little dramatic, which I don’t want, so I made some changes. I just don’t want anybody else to have unfulfilled expectations regarding their teaware.