Tea of the morning….
EDIT TO ADD: Their delivery service is appalling. I cannot in good conscience give this tea a good rating. Service = 0, the tea was about an 80.
And likely my last pot for a while as it is gone and my refill is stuck in a warehouse somewhere. I was so fortunate to be able to make an order at their online store for some tea for myself as well as a gift for a friend. I thought I ordered in plenty of time Nov. 23. My invoice showed a delivery day of Dec. 8. I was pretty confident that would give me time to get the gift in the mail and off to where it was going in plenty of time for Christmas. The 8th came and went….and after a few emails with Customer Service at F&M, I found out that my order has not shipped out (on Dec.22) because they are having warehouse issues. Wow. It is a good thing I emailed, because there was no offer of this information. I know it is bad to review a place based upon one experience, but I am very disappointed. It will probably be my only order from them ever, and I will just have to enjoy other teas. For those considering an order, my suggestion is to plan way ahead. And maybe avoid the holidays all together. I would cancel my order, but the allure of orange marmalade with gold leaf in it celebrating the Queen’s Diamond Jubilee for my friend is just too cool…along with a commemorative tin of Jubilee Tea. Maybe by Valentine’s?