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I love Simple Loose Leaf. Here’s why:
Quite simply, their customer service rocks.
My December subscription shipment was of their Cocoa Cream tea. As I mentioned in my tasting note of that tea, it’s very coffee-ish. http://steepster.com/teas/simple-loose-leaf/42294-cocoa-creme-black
Anyway … it was my fault that I didn’t read the description thoroughly before I added it to my subscription. I should have done that. But I didn’t. I saw “cocoa cream” and I thought CHOCOLATE! And as I am a chocoholic, when I think CHOCOLATE … I usually put whatever it was that made me think of this magical substance into my cart. This happens in the grocery store. I’ve learned to avoid the cereal aisle because of this, because there are some rather unhealthy, overly sugared cereals there that make me scream “chocolate” and as I said before, when I do this, the chocolate thing goes into the cart. I also avoid the candy aisle and do my best to avoid the bakery.
So, I added the cocoa cream to my cart, and it ended up being more coffee than chocolate or cream. This was rather disappointing for me, so when I wrote of my disappointment on the SororiTea Sisters blog (if you haven’t checked out our blog yet, please do: http://sororiteasisters.com ) Simple Loose Leaf contacted me immediately and went above and beyond to correct the problem.
They sent me several additional samples with my January tea – which was this tea. And this tea … was not a disappointment. It delivered exactly what I expected: White tea, coconut and vanilla. And it was yummmmmm!
Here’s my full-length review: http://sororiteasisters.com/2014/01/03/madagascar-coconut-white-tea-blend-from-simple-loose-leaf/
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Comments
that’s nice… good customer service means a lot!
It does. The quality of a tea is important too, but, if I don’t get good service from a vendor, I won’t shop with them no matter how good their teas are. The product they sell doesn’t matter if they aren’t good to their customers. I want to feel important to the companies I support.
that’s nice… good customer service means a lot!
It does. The quality of a tea is important too, but, if I don’t get good service from a vendor, I won’t shop with them no matter how good their teas are. The product they sell doesn’t matter if they aren’t good to their customers. I want to feel important to the companies I support.