Adagio Teas
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I love peaches and I enjoy a peachy earl grey tea from elsewhere, so I was optimistic as I steeped-up this sample packet, as directed by Adagio. I re-steeped once, for a second cup. The dry tea had a strong peach scent, which the hot water intensified as a blast of peachy-vanilla fragrance. But it wasn’t an honest peach scent, having an artificial and chemical tinge to it. As I began sipping, I feared I’d never taste the base oolong, which was clearly heavily oxidised as in the main description on Adagio’s website (and contrary to Adagio’s claim in the Q&A section that it is mildly oxidised). As I continued to sip, the artificial notes (which were limited to the aroma) dissipated, and I began to enjoy the lingering aftertaste of roasted peach. It appeared that the vanilla scent had been completely driven off with the steam of the initial steep. I enjoyed the tea more as it cooled in my cup. The final cold dregs gave me a mouthful of woody flavor, not bad, but surprising. The second steep had a much tamer fragrance, and from the first sip I found it to be superior to the first infusion. Well into the second cup the floral flavors of the oolong arose and I got the idea that they were merging with the artificial peach to create a sensation of woodiness, which may also account for comments by other Steepsters here. Thankfully, the base oolong was not overpowering, and the roasted peach flavor persisted in the cup and in my mouth long after the tea was gone. Toward the end of the second steeping I realized that the apple bits present were contributing a sweetness that I’d not noticed previously. There were no major defects, no sour notes,nor bitterness (nor scent of marigold flower). So overall I did enjoy the blend, despite the initial chemical blast, and am glad to have tried it. Just not enough to consider buying it again. I’ll rate it as a 70.
Flavors: Chemical, Floral, Peach, Roasted, Sweet, Vanilla
Preparation
Who knows what’s in Adagio’s teas?
The website waxes poetic about the tingly ginger in this, but there is no mention of ginger as an actual ingredient in the website ingredient listing. So I was ready to accept it was part of the “natural spice flavor”, until I saw that the sample packet does include ginger as an explicit ingredient!
I drink a lot of Pu-erh teas, both sheng and shou, usually straight but sometimes with orange/tangerine. And I like black tea with spice blends, so I was optimistic when this arrived in the week’s sampler box from Adagio. Steeped as directed, with two additional re-steeps. Goodness sakes, the pungent cinnamon overwhelmed everything! I could not detect any notes from pu-erh, nothing of orange, nothing of anise, but yes, there was a faint tingle of ginger. (I didn’t expect to taste safflower.) Even in the third steeping, whilst the cinnamon was muted, so was everything else. It was just a weaker cup of cinnamon. Although I could see bits of orange and maybe ginger, I’m going to chalk the imbalance up to stratification in the bulk spice, giving my packet too much cinnamon and too little puer, especially since other reviewers did detect those flavors. I suspect Adagio is using Chinese cinnamon, Cinnamomum cassia here, whereas true Ceylon cinnamon, C. verum is much softer and would be a superior ingredient (Also, C. cassia is 20 times more pungent and contains 13 times more of the toxin coumarin). If you choose to buy this blend, I suggest you buy loose material and re-mix it well before taking a portion to your cup/pot. Since I can only evaluate what I received, I will not recommend this, and consider it imbalanced and give it a rating of only 25.
Flavors: Cinnamon, Ginger
Preparation
Who knows what’s in Adagio’s teas?
I do love the flavor of orange! But I almost didn’t taste this because I read the ingredients on the sample packet I received last week: “rooibos tea, orange, natural orange flavor.” I dislike rooibos immensely. Then I looked at their website and there was no mention of rooibos: “Ingredients: Blended With Orange, Hibiscus, Rose Hips, Rose Hips & Natural Orange Flavor.” Suddenly hibiscus appears along with rose hips (twice if you don’t expect an Oxford comma, otherwise rose hip flavor too). Since I do like hibiscus and rose hips, I opened the packet and did not see any rooibos among the 3g of contents. So I steeped up a cup, according to directions. Smelled good, and the infusion started out blue, then became deep purple after 10 min of steeping. Tasted bitter and only slightly orange, with no hint of rose hip other than bitterness. Added sugar helped, but it needed more orange IMO. Thankfully, there was no rooibos. It seems to have been a misprint on the packet. I note that Adagio offers three types of blood orange product, one especially for iced tea, and one with “spice” added to the name, and this was neither of those— just plain Blood Orange. I’ll give it a 60 rating because it was not balanced to my taste, but recommend it to those who love hibiscus and rose hip.
Flavors: Bitter, Blood Orange, Hibiscus
Preparation
Day 10 of DIY (mostly) Adagio advent calendar. Technically this is Selefina, but since that’s just Adagio’s spice division I think of it as being from the same company. I’ve played around with this a couple of different ways. As a straight tisane, it’s earthy and peppery, with a ginger-like bite at the end of the sip. A dash of honey rounded out the flavor nicely.
Received a loose-leaf sample of this last week from Adagio. Appearance, taste and fragrance indistinguishable from “Jasmine Dragon Pearls” sold by Tealyra. Plenty of reviews on the Adagio product here to inform you, and I rate it a 75 (just like the Tealyra product).
My major complaint is Adagios inadequate labeling on the packaged tea— specifically the ingredient listing. I have uploaded a photo of the foil packet, which lists “ Ingredients: jasmine phoenix pearls”. That is not a legal ingredient list! Green tea is not included as an ingredient! Jasmine is not present, only the infused floral volatiles. Phoenix is a mythological creature, not an ingredient! Pearls are a marine product, and are not in this blend. Ingredient lists should be technically precise, complete, and accurate! People depend on this information, and I do believe it is a legal requirement. Adagio could be more accurate here. What they are showing on their product is IMO insufficient.. The website lists green tea as the only ingredient, which is incomplete because the jasmine volatiles are not shown. And I question whether the website is the proper place for the ingredient list.
My secondary complaint is the photograph on Adagios website which shows the pearls, along with what appears to be dried jasmine flowers or petals. There were no jasmine flowers or petals either mixed with or inside the pearls of my sample. I have attached a photograph of my steeped leaves, clearly showing their size, beautiful green color, and the absence of any jasmine petals. While it conveys the concept of a floral component, the photograph on their website could be misleading.
Preparation
I think it’s a bit of a special case because the tea is scented with jasmine, which is different from jasmine flavor or oil being added. On their website they don’t bother to list ingredients at all, probably because it’s considered to be an unflavored tea.
There appear to be jasmine petals in the photo, so I would think they would at least list that? In any case it would be clearer to say “jasmine-scented green tea” or something.
Cameron, after posting my review I noticed those apparent petals in the photo, and examined my steeped leaves closely, and found absolutely no jasmine petals present. I have further edited my review now to include that information, and uploaded a picture of my spent leaves. I agree that it is a bit of a gray area on how to describe a volatile infusion, however, I think there is a proper way to do it.
Chiming in to say that from a regulatory standpoint “green tea” is correct ingredient labelling because the petals (or essential oils) of the flowers themselves are not physically present in the blend. Scenting is a processing step that impacts the taste of a tea, sort of like how roasting impacts the taste of a product but is not adding an ingredient either. It’s definitely better to list as “jasmine scented green tea” or, in the case of roasting, “roasted green tea” but to simply declare as “green tea” is just as compliant.
The petals in the photography are interesting to me because they fall into a more grey area. Bare in mind I’m certainly looking at this from a biased lens given my position within the industry, but a lot of people aren’t very capable of looking at pure tea leaves and picturing a flavour to go along with them – so, at least to me, the photo reads more as “set dressing”.
Like if the name of the blend was “Yunnan Berry Bliss” and I saw a photo of a bunch of black tea with fresh sliced strawberries around then I think it would be a reasonable assumption to assume that the company was trying to evoke the tea has a strawberry note and I wouldn’t be buying a tea with unprocessed strawberry in it. The grey area here is that flower petals are a fairly common ingredient in tea blends (processed or not) but also can just be a tasting note. Don’t get me wrong, I definitely don’t always have the warm and fuzzies towards Adagio – but I genuinely don’t think the intent here was to be bad/deceptive. Just to paint a better flavour picture for the average consumer (of which most of us on Steepster are not).
Honestly, the fact there was even an ingredients list on the packaging for a straight/traditional tea is more than you’d get from most tea companies. Truly, the amount of straight up non-compliant tea products I see from companies in North America from both an ingredient/nutritional declaration perspective is STAGGERING…
Thank you for your feedback and insights, Cameron and Ros! I have softened my wording accordingly in the review note.
Interestingly, as I explore the Adagio site, I noticed that the page for these jasmine phoenix pearls uses “dragon_pearl” in its URL. I surmise that Adagio has re-named the product, possibly to obscure their supplier and comparisons of this tea with the identical product supplied to other retailers:
https://www.adagio.com/green/dragon_pearl.html
Furthermore, Adagio sells another product “Jasmine Pearls” in pyramid sachets:
https://www.adagio.com/teabags/jasmine_pearls.html
and on that page, reader Rachel asked how they differed from the dragon/phoenix pearls. The Adagio reply was “They are the same tea, different packaging.” and actually gave a link to the phoenix pearls page! And yet, the two teas have different photos: one with visible jasmine petals and the other without petals! This kind of sloppiness in documentation really aggravates me, as I am a scientist who has worked in a food chemistry laboratory!
Finally, of possible interest to Steepster user ashmanra, I see that Adagio offers, under their “Masters” section, yet another grade of jasmine pearls called “yin hao long zhu”, said to contain more buds and to have a more delicate flavor in a paler yellow liquor. I have not tried it yet.
https://www.mastersteas.com/teas/yin-hao-long-zhu.html
First of all, this tea is badly named. It is NOT a post-fermented heicha dark tea such as Liubao (as distinct from Pu’erh) bearing tiny “golden flowers” of the fermentation microbe (Aspergillus cristatus, formerly Eurotium cristatum) that many might expect, especially if exploring probiotic teas. Adagio should re-name it. That said, I did read reviews here and knew to expect an oolong before ordering.
Sadly, I must concur with reviewer amandastory516’s evaluation. My sample pack (received a few days ago) tasted of old, stale green tea that had lost 95% of its character. There was some promising aroma during the steep (per Adagio’s directions) and a nice green color, but the taste from the first infusion was okay, if weak and devoid of the many flavors promised. The second infusion had a slight bitterness and cardboard flavor that would have been terrible except for being so washed out. I did not attempt further infusions, would not recommend, and will not buy again this product. I’ll rate it a 40, not even as satisfying as the generic Té negro teabags I bought at a supermarket in Mexico.
Flavors: Cardboard
Preparation
I haven’t looked up any information about this tea to check if this is could reasonably be the case, but my assumption is the name is meant to be a reference to “Golden Lily” which is the English translation of Jin Shuan. I agree the similarity to the term used with dark tea/heicha is confusing though.
Jammy, malty, sweet and aromatic, my experience with Adagios Irish Breakfast blend was delightful! I brewed the full sample pouch just as directed, in 10 oz boiling water for 2 min. Because the leaf was pretty finely chopped (2-3 mm bits), it brewed up fast, but surprisingly free of tannin or astringency! Adagio hit a home run with this one, which I’ll rate as 90 and definitely recommend and buy again.
Flavors: Jam, Malty, Sweet
Preparation
Just received this sampler pouch. Brewed as directed, in 10 oz boiling water for 2-1/2 min. Loved the orange and bergamot aroma of the dry leaf, which was pretty finely chopped (2-3 mm) except for a 1 cm square chunk of orange peel. While brewing (only one steeping) the pungency of the aroma was pronounced, and the resulting liquor was a bit on the strong side, both with regard to the tea component (good) and the bergamot flavoring (too strong). Overall I felt the tea could have used more— and fresher— orange, and less bergamot, which had a harsh chemical note to it. I detected astringency, too, which is expected, but I was surprised by the numbing sensation on my tongue! The Ceylon tea component was either overwhelmed by bergamot flavoring, or nondescript to my buds. If I try this again, I would reduce the leaf amount and reduce the steep to 60-90 sec. I can’t recommend nor condemn this product. Will rate it as 65.
Flavors: Astringent, Bergamot, Chemical
Preparation
I was always confused by this tea, since it has orange peel but then is actually just a plain EG with no orange flavor? I expected it to be more like a Lady Grey I guess, but seems the orange peel is mostly for aesthetic purposes.
TTB 2025 – I am usually a fan of coconut teas, but not this one. I brewed my first cup at 195° per the instructions. I agree with Kaylee that the base is too coarse. It overpowered the coconut and was astringent. I ended up dumping half of my first cup. I decided to give it a second chance and brewed at 155° on the second steep. The base tea was less harsh but still astringent. I got more coconut flavor in the taste, at least.
After concluding my previous note, I plugged in the phone and decided to go for a third steep on these leaves. Yesterday I started a new library book, Uncomfortable Conversations With A Jew by Emmanuel Acho and Noa Tishby; today I continued reading it, and the steeping time on the third infusion was “until my eyes next slid out of focus.” The cup that resulted was a mix of freshly-snapped beans (the smell as a taste, rather than tasting like a bean) and flora with a soft but distinct note of something like whipped cream underneath it. Encouraged by this, I decided to really risk wasting six ounces of water and put the leaves on for a fourth steep, which was allowed to steep while I walked around outside for a few minutes to absorb some sun. I once again have no idea how long I let the steep go, but it was almost surely at least as long as the third steep. This time, the flavor I ultimately consumed was all dark green leafy vegetables (which is also what the leaves, now fully unfurled, now looked like; my mother asked if I was trying to drink poke salad!) and minerals, which paired surprisingly well with my supper potatoes.
Could I wring a fifth steep out of this tea? To my surprise, I actually think I probably could. I’m feeling quite ‘full’ now, though, satiated and hydrated, and four western-style steeps is already a more than respectable amount of tea to get out of such a small sample packet. I am quite pleased with it, as it stayed interesting throughout and leveled out into a steady level of clear flavor after the first steep. I’m not sure what this one costs, but if it’s reasonable, I might consider it for a work tea sometime, something that lasts a good while and can take some fairly rough treatment when I get distracted. I doubt it would win many elite oolong competitions, but it’s a solid drink and I think it really would work well as an introduction to the world of lighter oolongs for someone just discovering the delights of the teas between black and green.
I bought a few portions samplers as part of my Journey Back Into Tea, and this was the packet at the top of the oolong box. Out came the six-and-a-half ounce glass teapot and the Whittard of Chelsea “English Breakfast” teacup and saucer, lower went the temperature knob on my kettle, and off we went!
I’ve had several Ali Shans before, prepared both western and gong fu style, and I debated breaking out one of my gaiwans for a moment before I decided to stick to the instructions on the packet, which were for western brewing. Once I tipped the leaves out into my little glass pot, I felt assured I had made the right call there, as it just didn’t seem like there was quite enough leaf there for…what my hands can remember of gong fu, at least. The dry leaf smelled strongly vegetal, but this turned into a very thin, light scent somewhere between the smell you get when shelling peas and something floral. After a three-minute steep, I poured the tea up and found a very pale yellow brew with more or less the same scent as the leaves had when they first touched water, only a bit stronger. It’s still far from the most fragrant oolong I’ve ever had, I have to put my nose quite close to the cup to smell it at all, but it does smell good. One of my kittens even seems slightly intrigued, looking back at the cup a few times between pets, though without any particularly obvious signs of either desire or disgust.
When I first started reviewing my teas on tumblr a few weeks ago, I used the time it took me to write up my introductory notes to let the cup cool just a touch to drinking temperature, and I employed the same policy here. Then, with my teacup in my right hand and my entire left arm occupied with ten pounds of cat who needed a snuggle, I took a sip and got…
Crispy hot water?
Sounds strange, but that’s the best description I can come up with. You know how lettuce is basically crispy water with only a faint trace of flavor to it? It was like that, except hot. Since there was nobody about to witness my impending act of poor manners except for the cat, I slurped on the second mouthful like a proper tea taster and got, this time, a taste – delicate, but a taste. It was pretty much exactly the taste version of that smell you smell when you are shelling peas or snapping up fresh green beans – clean and clearly plant-like, not entirely dissimilar to what I remember cut grass smelling like before I developed a painful allergy to it…Or maybe it’s closer to when I would pick dandelions out of the yard when I was little, and that smell which came with the white “plant milk” substance that would seep from where the stem had broken off. There’s also just a hint of something I interpret as “the smell of mud,” which, given that we’re on red clay here, I’m going to tentatively identify as a mineral note.
Well, that was a pleasant little drift down memory lane – in addition to the childhood dandelion memory, it also brought to mind how my family, it used to be the custom for all the women and girls to sit around shelling peas or snapping up beans together, as the work went much faster if you had people to talk with as you worked. Same went for shucking corn, though I never could help as much with that because I have a reaction to corn silk (and just corn silk, for some reason. I can and do eat popcorn all the time, and have done since I grew my first couple teeth, but let corn silk touch me and I’m going to go to itching all over and being unable to shake the headache I’ll suddenly have no matter how many times I sneeze). One more swallow, and the cup was empty. In the interests of science, though, I did not wrap up my tea session there and go put my phone on the charger, where it very much needs to be. Instead, I lowered the cat to the floor, heated the kettle again, and put the leaves on to resteep for three minutes plus as long as it took me to type out all the above notes about taste with one finger, since although I’m a good typist, I never got the hang of texting properly. This all done, I poured the tea up again and think it is a slightly deeper shade of yellow than the first cup. It also has a more pronounced floral smell. Excellent. And my mouth was just getting a tad uncomfortably dry from the finish of my first cup, so it was an excellent time to put more liquid in there, and so I did. And it tasted like….
Multiple things!
As I sipped on this cup, I remembered what Ali Shan is supposed to taste like – those cream and floral notes. I was able to find them in the cup this time, with the sweet floral notes particularly clear on the swallow. They were not as strong as I would have liked (though Ali Shan is, if I recall correctly, supposed to be a fairly delicately-flavored tea), and there was a now slightly bitter vegetal note on top, but it was nevertheless a pleasant cup that reminded me why I used to love a good oolong so. I think I could get along quite well with this tea, if I just upped the amount of leaf involved the tiniest bit…
Do I dare attempt a third steep? If I do, it’ll have to be documented later, because my phone is very dying and I don’t want to lose this whole note to a battery shutdown. To the charger with me!
Day 9 of my DIY mostly-Adagio advent. I’ve been a bit slow finishing this calendar! I was optimistic about these, but I ended up not particularly enthused. I found the jasmine to be more “jasmine flavoring” than “jasmine scented.” Drinkable but not exactly wowing me. Just tastes very mid to me.
Loose black tea, smoked. I am not a lapsang souchong hater, but this one was really weird. The dry leave smelled smokey, it also had a strong spearmint smell. The tea tasted like if I was chewing on a moldy disposable wood spoon that was mint flavored. I don’t like it.
sold for $10 / 3oz
I was very excited to try this tea, but it didn’t quite live up to my expectations. I will say that Adagio gets the more starchy kind of element of the sweet potato quite well but it was lacking that more rich, golden and naturally sweet element of sweet potato for me. More than that, something about this was just a little bit bitter and burnt tasting. If it was, like, more of a “burnt sugar” or “sweet brown” sort of mailard element that more closely reflected the brown sugar or toasted marshmallow notes often associated with sweet potato pie that would be one thing, but it just really wasn’t…
I will definitely taste again and maybe make some adjustments to my steeping, but based on first impression this was a let down.
I love all things earl grey, and really all things bergamot in general. This tea has a lot of great qualities, and extra points for being caffeine-free so that I can enjoy it in the evening.
Visually, this tea is gorgeous. The little specs of blue cornflowers are delightful to look at. I did notice that it’s about time I invested in a better quality infuser, as my current ones allow a good portion of the finely ground loose leaf tea to simply fall into the water. If anyone has any recommendations, drop them in the comments.
The taste is great! Plenty of bergamot, but the rooibos profile is definitely not to be dismissed. I agree with some of the other descriptions that were listed: wet wood, root beer, anise (as an aside, I noticed that “wet dog” is one of the flavors in our database…I hope I never have to use it in one of these reviews). These are all great descriptors that work well with this tea. There is some orange/citrus as well that’s quite lovely.
I don’t often comment on the mouthfeel of teas, but I will say that this one felt particularly silky.
I enjoyed everything about this tea thoroughly and look forward to drinking it again.
Flavors: Anise, Bergamot, Citrus, Earl Grey, Orange, Rooibos, Root Beer, Silky, Wet Wood, Wood
Had a hot mug of this earlier in the week at work. I wasn’t really focusing on it all that much while drinking, instead letting this be a bit of a background mug to sip on while working. I really picked up on the bergamot notes of the tea, but the rest didn’t really stand out. In the past I’ve found this kind of busy tasting, so it was interesting that when not focused on the tasting notes the business of it all kind of faded away and just that one note really popped out.
This tea was really interesting to me because the concept is so ethereal and it utilizes flavours that both aren’t necessarily stereotypically associated with Paris and that aren’t conventionally paired together either. I had quite a large mug of it earlier in the week and overall I enjoyed it, but it really did feel a lot like an enigma to me as I was sipping it. Of the flavours in the blend, the bergamot was the most strong tasting to me but I have to wonder how much of that is the fact it’s highly aromatic and that deep, heady citrus smell as you lean in to take a sip is easy to get swept up in.
Aside from that I thought the pomegranate came off as a bit more generic red fruit, but in a pleasant and complimentary enough way. I wish it was a little juicier and deeper because it felt eclipsed by many of the other things going on. Caramel? Yeah, kinda. Definitely a sweeter and more “brown” undertone that was a nice foil to the bergamot. It was a little less that sweet/gooey caramel note to me versus the more burnt sugar note of a creme brulee – but I ultimately think that’s probably the better taste with a bergamot this floral and heady. Love how brisk the black tea base was, too!
Now does it taste like April In Paris? Well, I’ve never been to Paris so I suppose I can’t say for certain. There is something very European feeling about it to me, though. So that’s at least something. In my head I feel like April is so in the heart of Spring that I’d have expected something softer and floral in a more light and airy way. But all of this is HIGHLY subjective.
Anyway, a very interesting blend to be sure!
Day 9 of DIY mostly Adagio advent. The coconut flavor in this is fine – not too oily, decently creamy – but the base tea is extremely meh. It just has this coarse edge to it that doesn’t complement the flavoring and makes it impossible for me to enjoy the cup. I tried adding honey in an effort to soften the edge, but it didn’t help at all.
Not a big coffee person, but I wanted to try this one given how (seemingly intentionally) similar it is to DT’s Coffee Pu’erh. I do really like the shou pu’erh that Adagio uses in their blends. It’s very, very thick and earthy tasting in a way that obviously compliments the darker roasted flavour of coffee very well. And this is a really roasty tasting tea. I think maybe a little more overtly roasty than DT’s Coffee Pu’erh. The vanilla comes through a little bit in the finish, and I like that it gently softens out the end of the sip without diminishing the overall bold, intense feeling of the cup. I do think there’s room for it to be stronger, though.
The key difference is really that DT’s coffee pu’erh also has almond flavouring in it, and I personally prefer that inclusion. I think it’s richer feeling and creates a lot more depth and layering of flavours, and really leans into the aroma/nose of the brew as well. However, y’all know I’m a fan of things with a heavy roast note so I also appreciate that this blend was a little bolder in that aspect. It’s a solid blend overall.
Had to get a sample of this to try, because I love cranberries and cranberry-flavored things.
Sadly, this tastes more like a cherry lozenge than it does like cranberry anything. Extremely medicinal cherry candy flavor with a very powdery undertone and a light hibiscus tartness. Nope, nope, nope!
Flavors: Artificial, Candy, Chalky, Cherry, Hibiscus, Medicinal, Powdery, Sweet, Syrupy
Preparation
I love a cranberry tea, so y’all know I had to try this one!
The dry leaf aroma is kind of off smelling to me, like sugar free red jello but with a slight medicinal/cough drop sort of edge to it. Wasn’t the most promising, but steeped up I found the cup much, much more enjoyable. There’s still maybe a touch of a medicinal undertone/edge to it, but the cranberry was pleasantly thick and jammy with a creamy edge to it and just a hint of warming cinnamon. The cinnamon flirts a bit with this mulled fruit sort of vibe, but neither the spice or fruit notes themselves are strong enough to full commit to that sort of direction. Still, there’s a sort of festive feel to the cup from the combination. As a lover of cranberry teas, it’s pretty solid!
Adagio sent me a “we miss you” envelope with four samples in it, but they didn’t include adequate postage, so I had to pay $4 to retrieve it from the post office. When I complained to Adagio, they didn’t care. It’s only $4, but it’s funny to me that their attempt at goodwill has instead made me not really want to order from them again.
I’d already had three of the teas previously, but this one is new to me. I taste the tang of the citrus. It’s decent, but the green tea below is pretty meh. It was a little straightforward for me and not as well done as something like 52teas could have done.
Goodness sakes! Maybe a one-off accident to just you. But likely not. I would hypothesize that one manager sent out the “come back” samples to a substantial number of clients, all of whom got the postage due notice. So what was meant as a positive gesture was at best a slightly insulting one to those who paid and didn’t bother to call. The incompetent (possibly disgruntled, ex-) shipping clerk gave the company a black eye by causing embarassment. As customers called in about it, the CSRs were unprepared for the situation and their Mgr may still be out on vacay or assessing the scope of the problem. The original Mgr wants to fix it, but has no authority. And the front line is without guidance, hence the seeming indifference. It will be interesting to see how they ultimately try to recover, which may depend upon the scope of the original blunder. If it was my company, I’d firstly apologize to those who call, and credit their accounts with $5 toward merch or shipping. To the rest, I’d send a postcard (so they needn’t open any envelope) acknowledging the mistake “which you may or may not have received” with a unique coupon code for a further free sample on any order from their account in 2025. But if it was just you or a few, I would send another sample AND a $5 credit on account, whether you called or not. That would be my minimum response. But Please let us know of any developments! Anyone else experience this?
This happened a few months ago, and I never heard anything else from them, but I also didn’t push beyond the initial email because I figured it wasn’t worth the time. The person who responded was the opposite of apologetic ha. But yeah, it definitely seems like different teams not communicating with each other.
It’s blood orange. It’s spice. It’s really good iced.
I’m still holding true to my sentiment that this is not really a unique profile, but it was very good iced – probably better than it was hot. That deeper and almost berry-like but still juicy and citrusy blood orange note is really well done and so refreshing, and it felt a lot more “correct” with the notes of clove, cardamom, and cinnamon which I struggled with ever so slightly when I had this hot since I felt those cozier spice notes were a bit strangely juxtaposed with a brighter orange note. No problems here!
…It’s definitely growing on me.