It boggles my mind how different this tastes at home versus at work. The microwave at work, combined with some half & half, makes this taste like delicious toffee tea, while the variable temperature kettle at home, with some soy milk, makes this a lame black and white tea mixture. Too many variables, I guess. Is it the water? The choice of milk? The way the water is heated? The steep time? (I confess I steep this longer at work…too much distraction!) I don’t know!